Looming threat for BPOs

Posted 4:45 AM by Mezhal Ulao in
There has been a lot of rumors and talks about the upcoming US elections within the call center communities. Every one is crossing their fingers and praying that how ever the turn out may be that the bill that is now in the US senate to stop outsourcing be delayed if not halted. The Philippines' BPO centers are not the only one worried as there are several other countries within the asia pacific region that have this same dilemma.

It has been noticed by several colleagues in the industry as to how many of the US accounts are slowly shrinking and downsizing. Others have even pulled out and re-established their business in their respective homelands. The US recesion which started late last year and as it still continues to the early part of 2008 has made things more complicated as it already is. We can't blame them though as eventually it is a matter of money, resources and of course politics.

So far there is some hope in the industry as other first world countries such as Canada, EU, and Australia have started considering outsourcing for their own industries. A majority of the call centers have already started the race to acquire these much needed clients to cover for the loss of our main source of business. Thankfully enough things are still manageable as long as call centers take these events seriously and start planning the counter measures needed to save this major source of revenue and jobs for many that have now made this industry as their career choice. We wouldn't want to find ourselves in a period of another massive brain drain in the country.

In light of the hype going around these issues I would definitely love to hear from those that are affected. More so about your thoughts about it.

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