Handling Angry Clients

Posted 8:48 PM by Mezhal Ulao in Labels: , , , , ,
Nothing is more stressful to call center agents than an irate client. And getting them out of their emotional distress is definitely quite a challenge. To help you understand and get around this hurdle watch the video below:

Psychology of an Angry Clien

Hope you get to learn a lot from this video. As always practice makes perfect. ;) Keep smiling and keep cool always.

1 comment(s) to... “Handling Angry Clients”


Magellan Solutions Outsourcing said...

nice post!!!!

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