Call Center Life: Types of Resume + Sample Resumes

Posted 8:21 AM by Mezhal Ulao in Labels: ,
Aspiring call center agents have always asked me to check if their resume is effective enough to get noticed by their prospective clients. I have noticed that many if not all of those I have talked too have no clue as to what they should put in their resume. Below you will find my response to those that have the same query about effective resumes including samples that you can use as your reference.

Prior to making your resume here are additional considerations to make when creating and writing your resume:
1. Use standard A4 bond paper
2. Font size 12
3. Font Type Ariel
4. Black Font
5. The address on your resume should reflect a close proximity to where you are applying for a job.
Types of Resumes:
There are several basic types of resumes used to apply for job openings. Depending on your personal circumstances, choose a chronological, a functional, combination, or a targeted resume.
Chronological Resume:

A chronological resume starts by listing your work history, with the most recent position listed first. Your jobs are listed in reverse chronological order with your current, or most recent job, first. Employers typically prefer this type of resume because it's easy to see what jobs you have held and when you have worked at them.

This type of resume works well for job seekers with a strong, solid work history.

For Example:
Sample Chronological Resume - Retail

=============

Paul Jones
6 Pine Street
Arlington, VA 12333
555.555.5555 (home) 566.486.2222 (cell)
phjones@vacapp.com


Experience

Key Holder, Montblanc
April 2001 - February 2005

• Opened new specialty boutique
• Placed orders to restock merchandise and handled receiving of products
• Managed payroll, scheduling, reports, email, inventory, and maintained clientele book and records
• Integrated new register functions
• Extensive work with visual standards and merchandising high-ticket items

Sales Associate, Nordstrom - Collectors and Couture Departments
July 1999 - April 2001

• Merchandised designer women's wear
• Set-up trunk shows and attended clinics for new incoming fashion lines
• Worked with tailors and seamstresses for fittings
• Scheduled private shopping appointments with high-end customers

Bartender
Jigg's Corner
February 1997 - July 1999

• Provide customer service in fast-paced bar atmosphere
• Maintain and restock inventory
• Administrative responsibilities include processing hour and tip information for payroll and closing register

Education

Ramapo College, Arlington, Virginia

Computer Skills

• Proficient with Microsoft Word, Excel, and PowerPoint, and Internet


Functional Resume:
A functional resume focuses on your skills and experience, rather than on your chronological work history. It is used most often by people who are changing careers or who have gaps in their employment history.

For Example:
Jose A. Adelo
1525 Jackson Street, City, NY 11111
Phone: 555-555-5555
Email: jadelo@bac.net

OBJECTIVE
To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service and a successful track record in the Blood Banking care environment.

SUMMARY OF QUALIFICATIONS
Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the blood banking, training and communication transmission industries. Experience in phlebotomy, blood banking industry, training, quality assurance and customer service with focus on providing the recipient with the highest quality blood product, fully compliant with FDA cGMP, Code of Federal Regulations, AABB accreditation and California state laws.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment and supervisory skills including hiring, termination, scheduling, training, payroll and other administrative tasks. Thorough knowledge of current manufacturing practices and a clear vision to accomplish the company goals. Computer and Internet literate.

PROFESSIONAL ACCOMPLISHMENTS

Program/Project Manager

Facilitated educational projects successfully over the past two years for Northern California blood centers, a FDA regulated manufacturing environment, as pertaining to cGMP, CFR's, CA state and American Association of Blood Bank (AABB) regulations and assure compliance with 22 organization quality systems.

Provided daily operational review/quality control of education accountability as it relates to imposed government regulatory requirements in a medical environment.
Assisted other team members in veni-punctures, donor reaction care and providing licensed staffing an extension in their duties by managing the blood services regulations documentation (BSD's) while assigned to the self-contained blood mobile unit (SCU).
Successfully supervised contract support for six AT&T Broadband systems located in the Bay Area. Provided customer intervention/resolution, training in telephony and customer care, Manpower Scheduling, Quality Control, Payroll and special projects/plant extensions and evaluations to ensure proper end-of-line and demarkcation signal.

Reduced employee turnovers, introduced two-way communication to field employees, enhanced employee appearance and spearheaded the implementation of employee (health) benefits.

Chief point of contact for the AT&T telephone and the ABC Affiliated TV stations as it relates to complaints and diagnosing communicational problems either at the site or remote broadcasting. Also tested/repaired prototype equipment for possible consideration or for future use.

Reviewed FAA safety requirements and procedures to ensure compliance for aircraft and passenger safety.

Communication expert and programming specialist for the intermediate range Lance and Persian missile systems. Trained to operate and repair the (FDC) fire direction control computer system and field satellite communications.

Supervised and maintained the position of System Technician in charge of status monitoring and the integration of monitoring devices in nodes and power supplies. For the reception and transmission of telemetry to the network operation centers (NOC's) located in Denver, CO and Fremont, CA. Designed plant extensions, improved the paper flow and inventory control for the warehouse. Provided preventative maintenance at the system level, face to face customer interaction when required and traveled to several telephony/@home systems in the U.S. for evaluation and suggestions in using the status monitoring equipment.

EDUCATION

* Associate of Art, Administration of Justice, San Jose University, San Jose, CA
* NCTI Certified, CATV System Technician, Denver, CO
* ABM Certified, Cornerstone Technician, Denver, CO



Combination Resume:
A combination resume lists your skills and experience first. Your employment history is listed next. With this type of resume you can highlight the skills you have that are relevant to the job you are applying for, and also provide the chronlogical work history that employers prefer.

For example:
Jose A. Adelo
1525 Jackson Street, City, NY 11111
555-555-555
email: abc@abc.com

OBJECTIVE
To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service, and a successful track record in the Blood Banking care environment.

SUMMARY OF QUALIFICATIONS

Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the blood banking, training, and communication transmission industries. Experience in phlebotomy, blood banking industry, training, quality assurance, and customer service with focus on providing the recipient with the highest quality blood product. Fully compliant with FDA cGMP, Code of Federal Regulations, AABB accreditation, and California state laws.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment, as well as supervisory skills including hiring, termination, scheduling, training, payroll ,and other administrative tasks. Thorough knowledge of current manufacturing practices, and a clear vision to accomplish the company goals. Computer and Internet literate.


PROFESSIONAL ACCOMPLISHMENTS

Facilitated educational projects successfully over the past two years for Northern California blood centers, a FDA regulated manufacturing environment, as pertaining to cGMP, CFR's, CA state and American Association of Blood Bank (AABB) regulations, and assure compliance with 22 organization quality systems.

Provided daily operational review/quality control of education accountability as it relates to imposed government regulatory requirements in a medical environment.

Assisted other team members in veni-punctures, donor reaction care and providing licensed staffing an extension in their duties by managing the blood services regulations documentation (BSD's) while assigned to the self-contained blood mobile unit (SCU).

Successfully supervised contract support for six AT&T Broadband systems located in the Bay Area. Provided customer intervention/resolution, training in telephony and customer care, Manpower Scheduling, Quality Control, Payroll, and special projects/plant extensions and evaluations to ensure proper end-of-line and demarkcation signal.

Reduced employee turnovers, introduced two-way communication to field employees, enhanced employee appearance, and spearheaded the implementation of employee (health) benefits.

Supervised and maintained the position of System Technician in charge of status monitoring and the integration of monitoring devices in nodes and power supplies. For the reception and transmission of telemetry to the network operation centers (NOC's) located in Denver, CO and Fremont, CA. Designed plant extensions, improved the paper flow and inventory control for the warehouse. Provided preventative maintenance at the system level, face to face customer interaction when required ,and traveled to several telephony/@home systems in the U.S. for evaluation and suggestions in using the status monitoring equipment.

Chief point of contact for the AT&T telephone and the ABC Affiliated TV stations, as it relates to complaints and diagnosing communicational problems either at the site or remote broadcasting. Also tested/repaired prototype equipment for possible consideration or for future use.

Reviewed FAA safety requirements and procedures to ensure compliance for aircraft and passenger safety.

Communication expert and programming specialist for the intermediate range Lance and Persian missile systems. Trained to operate and repair the (FDC) fire direction control computer system and field satellite communications.

Served as Instructor/Supervisor (during my off time) for military personnel and their dependents in various recreational classes to include; automotive repair/preventative maintenance, wood making, stain glass, photography, and pottery.
WORK HISTORY

* Acting Education Manager, American Red Cross, Oakland, CA: 2004 - 2008
* Education Coordinator, American Red Cross, Oakland, CA: 2003 - 2004
* Phlebotomist, American Red Cross, Oakland, CA: 2001- 2003
* Cable Television CATV Supervisor, Core Communication Inc, Sunnyvale, CA: 1998 - 2001
* CATV System Technician, TCI Cablevision Inc, Fremont, CA: 1991 - 1998
* Technician/Day Shift Supervisor, Avantek Inc, Milpitas, CA: 1984 - 1991
* Airport Security Supervisor, Wackenhut, San Jose, CA: 1983 - 1984
* Multi Craft Instructor, APO NY Germany: 1981 - 1983
* Communication Expert, US ARMY, APO NY Germany: 1979 - 1983

EDUCATION

* Associate of Art, Administration of Justice, San Jose University, San Jose, CA
* NCTI Certified, CATV System Technician, Denver, CO
* ABM Certified, Cornerstone Technician, Denver, CO

References and work sample available upon request

Targeted Resume:
A targeted resume is a resume that is customized so that it specifically highlights the experience and skills you have that are relevant to the job you are applying for. It definitely takes more work to write a targeted resume than to just click to apply with your existing resume. However, it's well worth the effort, especially when applying for jobs that are a perfect match for your qualifications and experience.

For Example:
Sample Targeted Resume - Human Resources
_______________________

FirstName LastName
Street, City, State, Zip
home: 555.555.5555
cell: 566.486.2222
email: email@email.com

SUMMARY OF PROFESSIONAL QUALIFICATIONS

* Experienced manager with expertise in human relations and project management
* Extensive background in staff recruitment and retention
* Staff training and development
* Superb written and oral communication skills
* Organizational and Strategic Planning
* Management Coaching
* Program Marketing
* Contract negotiation and compliance
* Knowledge of Federal and State Employment Law

PROFESSIONAL AFFILIATIONS

* Society of Human Resources Management
* Portland Human Resources Management Association

PROFESSIONAL EXPERIENCE

CLINICAL DIRECTOR
Riverbend Inc., 2000-2005

* Senior Management of a Joint Commission on Accreditation of Healthcare Organizations (JCAHO) accredited treatment facility. Responsible for all aspects of program management; clinical, administrative, fiscal.
* Responsible for recruiting, orienting, training and supervising 50 staff, was able to reduce staff turn over from 68% to 14% by improving staff orientation and training, professional development, and mid-level management coaching.
* Oversight of all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws.
* Leadership in the setting and achieving of strategic and organizational goals.
* Established training programs for staff in regard to all aspects of workplace performance and professional development.
* Program Marketing, increased annual revenue by 38%.

PROGRAM DIRECTOR
R. Dykeman Center, 1998-2000

* Administrative, clinical, fiscal and human resources management of a large outpatient mental health center; 60 full time employees and 45 contract employees housed in various locations.
* Responsible for the recruitment and supervision and performance evaluation of clinical, administrative and medical staff.
* Provided training to enhance workplace performance at all levels of staffing.
* Nominated as Training Co-ordinator for the West Seattle Mental Health Consortium, providing training as the a trainer or contracting with relevant professionals to provide training in the areas of culturally relevant services, professional ethics and law, and areas of professional development as requested by staff members.
* Concurrently completed a two-year certificate program in Organizational Development and Leadership as the recipient of a merit scholarship by the Microsoft Corporation.
* Independent Consultant to several small businesses, law firms, non-profit agencies and school districts on staff grievance procedures, team building and the setting and achieving of organizational goals.

PROGRAM DIRECTOR
Family Reconciliation Services, 1988-1998

* Provided program management of the largest FRS contract in Washington State.
* FRS was responsible for providing in-home crises counseling to families on a 24/7 basis.
* Responsible for the recruitment, orientation, supervision and performance evaluation of up to 45 Master's level clinicians.
* During this 10-year period, increased the ethnic diversity of staff from 0% to 36% providing more culturally relevant services to the community served.
* Served as organizational and clinical consultant to a variety of organizations including Bellevue School District; Port S'klallam Tribal Health Board; Eastside Mental Health; Renton Area Youth & Family Services; as well as several businesses and law firms.
* Completed the training required to become an American Association of Marriage and Family Therapists (AAMFT) Approved Supervisor.

CLINICAL DIRECTOR - Chemical Dependency Treatment Programs
Rogue Valley Medical Center, 1985-1988

* Hired by the medical center to design and implement a residential treatment program.
* Responsible for the recruitment and hiring of all staff; medical, administrative and clinical.
* Responsible for public relations and Program Marketing
* Developed compensation structure and performance management and employee training and evaluation structures.
* Developed an on-going training program for nursing and clinical staff and served as a liaison between the hospital and the community providing training to community partners; schools, the police department and relevant medical and mental health professionals.
* Designed and brought into existence a family education and support structure for the community.

EDUCATION

* Senior Professional Human Resources (SPHR) certification course work completed
* The Whidbey Institute, Organizational Development and Leadership
* University of Heidelberg, Germany, Psy.D in Clinical Psychology
* University of California at Berkeley, BA in Philosophy and German



Mini Resume:
A mini resume contains a brief summary of your career highlights qualifications. It can be used for networking purposes or shared upon request from a prospective employer or reference writer who may want an overview of your accomplishments, rather than a full length resume.

For Example:
Mini Resume Sample #2

John Smith
848 Abbott Road
Stillfield, CT 08888
999-999-999
jsmith@abcd.com

Computer Programmer

* Five years experience in successful design, development, and support of live use applications.
* C++, Java, C, ASP.NET, SQL, MS Visual Studio, Eclipse, JBoss, Tomcat.
* Certifications: CCNA, Unicenter Certified Engineer.

Here is a video tutorial of what else one has to consider where writing a resume:

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11 comment(s) to... “Call Center Life: Types of Resume + Sample Resumes”

11 comments:

Resume said...

This is awesome. Thanks a lot for posting a sample resume. I have been on a look out for an example because I need it for my application. Your website is very much informative.



Danielle said...

This is great! I am looking for something that might help me in writing my resume, and this I found about your site. Thanks for sharing this to us. It is very much appreciated. Keep up the good work! Good Luck!

Danielle

Reservations call center



GAVIN said...

We provides a comprehensive and best-in-class suite of value-based call center outsourcing solutions that are built upon its strong process, domain and people management expertise. To effectively deliver excellent quality of support service we strongly believe in having the right processes in place.



Nathaniel @ project manager training said...

This post is great. These sample resumes is surely helpful and useful.

You have taught us the proper way and the things we need to include in or resume which is awesome.Thanks a lot for sharing. Keep it up!



kupudavid said...

Hi

I like this post:

You create good material for community.

Please keep posting.

Let me introduce other material that may be good for net community.

Source: Staff performance evaluation

Best rgs
Peter



Resumes Cover Letters Jobs said...

This comment has been removed by the author.



smplcv said...

It has become difficult to get a job in this economic down turn, thanks for the BPO resume@bose

Cv



maddy said...

Career objective is very important to write a good resume..
here some examples Call Center Resume Objectives it might be helpful for you.



Anonymous said...

Hi

I read this post two times.

I like it so much, please try to keep posting.

Let me introduce other material that may be good for our community.

Source: Customer service consultant job description

Best regards
Henry



nhnndfkfd said...

i was searching for job as tele marketer.. I want to ask that can i use this CV format for telemarketer job

Jobs in New Zealand



Bruce said...

I found your resume blog very useful. Thanks for the information
Call Center Resume Template



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